Shame!

Dear EBay seller, I dont understand! How can it be that half of your product is broken when I receive it, yet it is "out of your hands"!? You dane to refund 1/5th what I paid and then harass me when I give you a negative review! If your "reputation" is that important to you, than do a better job packaging your product rather than making those who you swindle feel guilty for being honest! Shame on you! I think I'll stick to Etsy from now on.